Companies and IT organizations that provide technology support services (either internally or externally) are struggling to find a service approach that moves knowledge closer to their customers – one that lowers costs, improves customer experiences, and, importantly, balances technology and the human connection. Adopting a “Shift Left” strategy addresses these needs. It works best when […]
Working with Welch’s, the Massachusetts–based maker of grape juice and jelly, Rimini Street helped squeeze more value out of an Oracle EBS enterprise resource planning system. Finding a more cost-effective alternative source of enterprise software support was important to Welch’s CIO Dave Jackson. “The Oracle maintenance contract had grown to be the biggest single item […]