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Avaya at GITEX 2023: Metaverse for Customer Care

Avaya partners with Dubai Electricity and Water Authority to showcase how the metaverse can be used to improve customer service

Zoomtopia 2023: Zoom Redefines Document Collaboration

At Zoomtopia, Zoom broadens its platform to include document based collaboration

Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service

The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.

eWEEK TweetChat, October 17: the Future of Cloud Computing

On Tuesday, October 17 at 11 AM PT, @eWEEKNews will host its monthly #eWEEKChat. The topic will be the future of cloud computing, and...

How Cisco is Addressing the Widening Skills Gap

Cisco takes a multifaceted approach to helping IT pros learn skills relevant to an increasingly digital world

Why Cloud Will Remain Dominant: 4 Reasons

Cloud computing is having a moment. No longer an emerging trend, Gartner predicts public cloud service and user spending to grow nearly 22%, totaling...

SAP’s Lori Rosano on the Future of Public Cloud

I spoke with Lori Rosano, Head of Public Cloud, SAP North America, about what’s driving public cloud growth in 2023, and her forecasts for...

Guide to Building DIY Cloud Solutions

Discover the risks and potential complications of a DIY cloud solution. Find out how to avoid common mistakes and pitfalls now.

VMware Explore: Targeting the Edge

At the recent VMware Explore conference, a key focus was the emerging edge computing industry. VMware, best known as a data center company, has...

VMware Cloud CTO Marc Fleischmann on Data Management for Multicloud

I spoke with Marc Fleischmann, CTO of Cloud at VMware, about the challenges of data management in a highly heterogenous environment. Among the topics we...